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| F.A.Q. |
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What does Jazua mean anyway?
Jazua means present or gift in Swahili, the official language of Kenia and many other East African countries.
Swahili is spoken by about 40 million people and is an amalgamation of different languages.
We thought this name appropriate since our shop is an amalgamation of many different things,
where exotic presents, interior decorations and teak furnishings co exist with items of a more esoteric nature,
wicca supplies, books, CD's and much, much more!
How long have you been active?
We are, as they say, young and dynamic. Having started as an internet store in March 2004,
we set up shop at nr. 45 Nieuwe Laagzijde in Schagen in April 2005.
We are registered with the Chamber of Commerce Northwest-Holland under nr. 37110999
I ordered something but made a mistake in the order, what to do?
Tell us about it as soon as possible via info@jazua.nl, or tel +31 224 299808 or +31 613630618
Until we have formally confirmed your order via email, fax or phone, it is still possible, in principle,
to make changes.
What happens when an item is out of stock?
Should any of the items not be in stock, we will notify you of this and either hold up the shipment until complete
(if the non-stock items can be arranged for within a reasonable timeframe) or dispatch the stock items and send
the remaining items in a second shipment once they have been received in our warehouse.
Should the item not be obtainable anymore, we will offer you a suitable alternative.
What payment options do you offer?
Orders can be prepaid via Paypal/Creditcard or via Online Banking.
This site is linked to on-line payment options via Paypal. This is easy, safe and quick,
with the least time between payment and shipment of the goods.
Online Banking payments can be made to bank account 3449.70.744 , to the order of Jazua Globalcrafts in Schagen,
the Netherlands.
For payments from abroad please mention IBAN NL87 RABO 0344 9707 44 BIC RABONL2U
How long does delivery take?
Ordered items will be dispatched within 2-3 working days after receipt of prepayment.
When the goods will arrive depends on the postal services. Should any of the items not be in stock,
we will notify you of this and either hold up the shipment until complete (if the non-stock items can be arranged
for within a reasonable timeframe) or dispatch the stock items and send the remaining items in a second shipment
once they have been received in our warehouse.
And now for something completely different, what about my personal information ?
Any personal information stays private and will never be shared with any third party. Period.
Are there any hidden charges involved with my purchase?
No, all prices are mentioned in Euros and include value added tax. There are some small extra charges involved
with some of the dispatch/payment options and naturally shipping charges will be added. All these extra charges
will be mentioned during the check out process.
Do you have any tips and tricks with regards to maintenance of wooden masks and statues?
It's best not to expose wooden items to direct sunlight, or to place them near a heat source such as a fireplace
or radiator. Wood can dry due to changes in temperature and will crack.
Treating wood regularly with for instance teak oil (uncoloured) prevents it from drying out.
Note that this will also darken the colour of the wooden object.
The appearance of cracks in the wood can never be fully prevented, due to the natural working of the wooden item.
The bigger the item, the bigger the chance of cracks appearing. They can be treated by filling in the cracks with
dark coloured liquid teak filler, after which you should impregnate the entire object with teak oil.
Please note we cannot be held responsible for crack which appear after purchase of the object as
this is due to the natural workings of wood and is entirely beyond our control.
For further questions regarding our terms and conditions please refer to our
terms and conditions page.
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